FirstHealth Moore Regional Hospital — including its Hoke campus — has been named a 2024 Outstanding Patient Experience Award recipient by Healthgrades, a leading resource for consumers seeking information on hospitals and doctors.
The award, which Moore Regional received for the 17th consecutive year, recognizes the hospital’s commitment to providing exceptional care experiences for patients and their loved ones according to the company. The recognition places Moore Regional among the top 15% of hospitals nationwide for patient experience.
Healthgrades applies a scoring methodology to ten patient experience measures using Hospital Consumer Assessment of Healthcare Providers and Systems survey data submitted by the hospital’s own patients. The measures focus on patients’ perceptions of their hospital care, including cleanliness, noise levels, medication explanations, staff responsiveness, and whether they would recommend the hospital to others.
“We are deeply proud to be recognized by Healthgrades as a 2024 outstanding patient experience award recipient,” said Mickey Foster, chief executive officer for FirstHealth of the Carolinas, parent company of the hospital. “Patient experience, satisfaction and safety are the cornerstones of all that we do at FirstHealth, guiding us to continuously strive to serve our community in better ways.”
Jonathan Davis, chief operating officer and president of Moore Regional, attributed the achievement to the dedication of the FirstHealth staff. “Their dedication to delivering compassionate care to those in need is inspiring and serves as the foundation upon which our health system thrives,” he said in a press release.
Healthgrades evaluated more than 2,500 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS) for admissions from January to December 2022. Moore Regional outperformed its peers based on feedback from its own patients.
“We commend Moore Regional for going above and beyond to provide a best-in-class care experience for patients during their hospital stay,” said Brad Bowman, M.D., chief medical officer and head of data sciences at Healthgrades. “Moore Regional’s dedication to superior patient care is particularly impressive given recent declines in patient satisfaction scores across the country.”
Consumers can visit healthgrades.com to learn more about how Healthgrades measures hospital quality.
